FAQ SIMBackup
Frequently Asked Questions SIMBack-up

Select your question here:

SIMBackup is asking for PIN code but it doesn’t accept it. The unit is not accepting my new SIM card. Is the SIMBackup compatible with 3G SIM cards? The SIMBackup will not turn on. How do I know if the SIMBackup has stored my numbers? How many SIM cards can I back up? Does the SIMBackup works with any SIM card? Which country specific SIM cards are not compatible? Will my numbers be lost when the batteries run out? Can the numbers be transferred to a computer via the SIMBackup? What if my SIM card is incompatible? Where can I get a replacement or refund? Can I view and/or modify the backed up data using the SIMBackup? How do I contact technical support? Will the SIMBackup be compatible with my SIM? What happens if my SIM is not compatible? I have inserted my SIM card and then I get an Error+P message and the unit switches off What if I forget my password?

Q: SIMBackup is asking for PIN code but it doesn’t accept it. The unit is not accepting my new SIM card.
A: This is mostly down to the operator having an incompatible SIM card, which can cause problems with the product. Please call Teleadapt technical support or go back to original point of purchase and request refund.

Q: Is the SIMBackup compatible with 3G SIM cards?
A: Tests have shown that 3G SIM cards are not supported. Teleadapt updates the product to be compatible with as many SIM cards as possible but can’t guarantee 100% compatibility

Q: The SIMBackup will not turn on.
A: You have to insert a SIM card for the product to operate.

Q: How do I know if the SIMBackup has stored my numbers?
A: When the product is backing up numbers the screen will indicate this with a cursor moving in a clockwise direction. Once completed the display with indicate COMPLETE.

Q: How many SIM cards can I back up?
A: There are two versions of the SIMBackup. The SIMBacup-250 will hold one SIM, whereas the SIMBackup-500 version can hold the data of two SIM cards.

Q: Does the SIMBackup works with any SIM card? Which country specific SIM cards are not compatible?
A: We are unable to produce a list of mobile operators at this time. There have been some SIM cards that will not operate with the product. Please call technical support for the latest updates.

Q: Will my numbers be lost when the batteries run out?
A: No, the numbers will be safe if the batteries in the SIMBackup are removed or dead. The batteries should last about a year, depending on usage.

Q: Can the numbers be transferred to a computer via the SIMBackup?
A: No, the product does not have this option.

Q: What if my SIM card is incompatible?
A: We are constantly reviewing the product to try and get it up to date as possible but cannot guarantee full compatibility. Please contact Technical support if your SIM card would be incompatible.

Q: Where can I get a replacement or refund?
A: We can replace the product directly at Teleadapt, though refunds will have to go through the original place of purchase. Please contact Teleadapt before you return any items, as you need a Return number.

Q: Can I view and/or modify the backed up data using the SIMBackup?
A: The current models do not display any details from the backed up data. It will therefore be impossible to view and/or modify any data.

How do I contact technical support?
A: Call technical support using the phone numbers below.
UK: +44 (0)1923 810 200
US: +1 408 350 1440

Q: Will the SIMBackup be compatible with my SIM?
A: This depends on the type of SIM card supplied by the network provider and the SIM card manufacturer. There are many versions of SIM cards on the market, each with different characteristics. As new SIM cards are released on a frequent basis, it is nearly impossible to make a product of this type future proof.

Q: What happens if my SIM is not compatible.
A: You can return it to the point for purchase for a full refund.

Q: I have inserted my SIM card and then I get an Error+P message and the unit switches off.
A: This is due to the batteries being low and is a low power warning. The batteries need to be replaced with a type CR2032 button cell.

Q: What if I forget my password?
A: The SIMBackup has a default security password (1234). If this password is changed, and you have forgotten the password, the only way of resetting it is to use the code below.

For Product codes: RTL-ISPINFLIGHT21 / RTL-SIMBACK002 - uNIVERSAL PASSWORD: 22325388
For Product codes: RTL-ISPINFLIGHT21E / RTL-SIMBACK003 - UNIVERSAL PASSWORD: 22235788

Technical support: UK: +44 (0)1923 810 200 US: +1 408 350 1440